I have on recent occasions had to call various call centers about whatever. My memory from ca. 2000 is this was ALWAYS a disaster, I'm sure y'all had the same experience. I recall calling our health insurance outfit about some bill they didn't cover and it was a nightmare.
These days "they" seem to have cleaned this up. I don't know who is being hired, but they are courteous, knowledgeable, efficient, and speak English.
I think more are located in the Philippines now.
Because you mention it, I just had a nightmare issue dealing with a printer problem. I just want to exchange it. It's under warranty - 2, in fact.
I spent an hour and a half on and off the phone trying to get it done, to no avail.
My call was dropped 6 times.
Every single person, for ID purposes or whatever, asked for my phone number, and not one of them called me back after the call dropped.
The biggest fault was with the Staples in-store people - I didn't have the receipt and wound up having to call them 3 separate times to get all the info needed to make any progress on the phone with the 3rd-party warranty people (which was in vain, I found out after 90 min).
The in-store people acted like they'd never done this before - had no idea what info was necessary for me to appease the warranty people. They basically just shrugged each time I had to call back and said it's a 3rd-party company. I said yes, but they require these 6 items off the receipt.....couldn't you maybe know that or write it down, so that you could provide them all in one go? I don't think they cared.
Anyway, after my call getting dropped so many times that I just started laughing out loud on the last one, the lady tells me their warranty only kicks in after the device company's warranty isn't used/valid.
That would have been nice to know on my first call, wouldn't it?
And the device company isn't open on weekends, so I had to wait 2 days after the 90 min of useless frustration.
.
Super fun.
