A fellow I knew at work got "discouraged" once and went to see the Director, who agreed to talk to him. My buddy came out of that chat really upbeat. "He really listened! I am thrilled!" he said.
Over lunch, I asked him what the Director said to him, and whether he had agreed to make any actual changes in anything. My buddy talked for a while, and suddenly it dawned on him, the Director had soft soaped him entirely, saying pleasing words and "feeling his pain" and agreeing with his complaints.
And committing to NOTHING. At all.
I managed to depress him considerably, and of course, in time, not a thing changed.
It's a technique many managers learn along the way, listen, or pretend to, and nod, and agree, and commit to nothing of substance, kinda like signing some CO2 reduction plan in Paris. Most folks are thrilled with the news, and they don't realize you really committed to doing nothing on your watch. Lip service, it fools a LOT of people even today.