So in the days of our lives, electric fireplace edition. So the converter allowed the fireplace to turn on, but neither the heat nor the motor worked. So, it could be this thing is just a lemon. OTOH, it is a UK plug, which generally runs at 240 volts as opposed to 120 for Americans. Would that difference cause those kinds of issues, i.e. the appliance can't draw enough power to do the more power intensive things? Or am I thinking about that incorrectly? Trying to decide whether it's worth exploring getting a transformer of some sort or just throwing the thing out.