A couple years back, I got a United "affinity" credit card, free for the first year, free luggage etc. OK fine. We don't fly "UNited" often, and I got the bill to keep the card I don't use, $95. So, I go on line to cancel, no can do. I call and go through their "extensive" menu, being patient, and finally reach an actual person.
I'm not surprised of course. It was annoying. Anyway, saved the $95. I hope.