This story got longer than I expected but it's definitely not all rosy with e-tickets.
A few years back I bought tickets through SeatGeek, for a Texas A&M game against Auburn. The War Tigers weren't great that year but it was still a desirable home game, and I was looking forward to surprising my i s c & a aggie wife with the tickets for our entire family, a hotel stay in College Station, and these club-level seats to the game.
So I'd bought the tickets a couple weeks earlier and received a receipt notification from SeatGeek, but I didn't have the tickets in-hand (on phone) yet and that made me nervous. But hey, it's a reputable company, and they charged my account and sent me the receipt, so everything should be just fine.
Regardless I took my family to College Station and we got to campus a few hours early and hit up the Dixie Chicken and then hit up a tailgate party thrown by some friends of ours, and then it's time to head to the stadium about an hour before because I wanted to get into the Club and get some drinks, and my wife wanted to watch the band do its thing pre-game.
But I still don't have the tickets. I call up their service line and go through the electronic runaround for a while but finally reach a person, and that's when I found out that for some reason, they don't require the ticket seller to transfer the tickets to the buyer, until 30 minutes before the event is supposed to start. I don't recall seeing this anywhere on their site during my purchase, but that's what this agent tells me. Even though I'd purchased the tickets weeks earlier.
So now I've got to kill 30 minutes standing around outside when we really want to be inside, but I figure it's not the worst thing in the world. There's still interesting gameday stuff going on, the wife and kids are preoccupied, and so I wait. And then we hit 30 minutes before, and I still don't have the tickets. The agent before had been kind enough to give me her direct extension and so I got a hold of her, and gave her an earful. I was respectful of her personally but I absolutely unloaded on her company, that it could allow such a dumbass policy, and voiced my anger about the asshole seller, that he'd hold on to the tickets this long for no reason since they'd already been sold for weeks. I was absolutely livid. She listened and let me vent, but apparently there was still nothing she could do to force the seller to release the tickets. I informed her that SeatGeek had now breached our contract because I still had not tickets and I expected a full refund. She acknowledged the refund but just then, about 15 minutes before kickoff, I got the tickets transferred to me electronically.
The agent apologized profusely and gave me a $150 credit (that I never used because since then I've absolutely refused to do business with that shit-ass company). Luckily aggies don't really bother to fill the stadium unless it's a really high profile opponent like Texas or Alabama, and so we easily got in, got to the Club, got food and drink, and go to our seats, right before kickoff. My i s c & a aggie wife had missed watching the band walk around on the field and not play their instruments, but that's no great loss and so overall the rest of the day went fine. We watched the game, hung out a bit more on campus, got dinner, crashed at the hotel, and came home the next day.
But man that interaction was a real pisser. If I ever found out who that asshole aggie seller was, I'd pop him right in the mouth.