I was about to get a Dell, they run around $300 or so. I thought I'd ask the stepson, who knows this stuff, and used to work for Apple. He had some useful comments, and I looked at reviews, and most of them said the Neo was a really nice lower end machine. Now we're off to an Apple store to get it ... fixed.
My wife bought an Apple desktop a few years back and then had to go "take courses" in how to operate it. She's used computers for decades in her work, I was surprised using an Apple needed courses. I got a new iPad a couple months back and it works just fine, setup was very easy.
I really dislike new things that fail. My inclination is to throw them in the trash and buy something else.