Ugh. Since I'm likely to be traveling more often, we decided to spring for ADT. Specifically their more transferrable DIY version since we rent.
So that arrived yesterday, and I got started this morning trying to set it up.
And I got as far as the ADT+ App. I'm stuck in an endless loop to set up the "Verbal Password", i.e. the safe word, in case their monitoring service ever has to call one of us. Had trouble trying to get into their normal web portal as well.
So I tried the online chat for support. Immediately I was turned over to a real person, I think... But after going back and forth for an hour, we still had no luck. He did a bunch to try to reset / authenticate my account, had me try the plus.adt.com web portal, etc. So we got to the point that on two different browsers on my laptop, on one browser on my Linux box, and on my Android phone... Every single one gets stuck in an infinite "Set a Verbal Password" loop.
I was hoping he could help set it manually, and apparently he can. I just need to get into the app, tap on three lines, scroll down to get the "Technician Code", and then we're good to go with the account...
...except that the app is stuck 100% at the "Set a Verbal Password" screen. There are no three lines to tap on.
So he can't help me because the account isn't fully set up. But the account can't be fully set up because I can't progress beyond this screen.
FFS.
