Dear Sir:
My wife and I live in midtown and dine out often. I am rarely, as in never, prone to writing a letter about my dining experience, this is the exception.
We arrived to learn our reservation had been botched. I called on Monday to make a reservation on Wednesday. The hostess discovered it was made for Wednesday of NEXT week. I would have reserved on line, but you appear not to offer that as an option, so I called, left a credit card number to secure it, etc.
She then said she’d see if a table was available and disappeared for several minutes and said she could seat us. There were many tables open, and several remained open through the night. She did me no favor, I should have left then.
Our waiter appeared, I could not read the menu on line because of poor wifi so I asked for the wifi password, which didn’t work, if I heard it correctly. The waiter was extremely difficult to understand through his mask and with the noise of the place, which was in my view excessive. The wifi password COULD be printed on the menu with the QRF code. My wife got up to request paper menus, our waiter had disappeared. We finally ordered, again, that was difficult because of the music and the crowd noise. I also was seated on a banquet which was extremely uncomfortable for me, the table legs intruded and there was little room. I could not ask about menu items or sake because of the noise, and the mask.
The wife liked the sushi, she ordered maki, I tasted it and it was “OK”. But by then I had such a dim view of the place, I suppose my negative attitude was a factor. Needless to say, the place is not for me. I’m not looking for any compensation, just passing on my observations.
